NexusDialer
Enterprise Contact Center Platform
NexusDialer is a from-scratch contact center platform with predictive dialing, WebRTC voice, real-time agent dashboards, and TCPA-aware compliance tooling — built on Node.js + TypeScript, VoIP/SIP, and PostgreSQL for high-volume outbound campaigns.
// the problem
Challenge
Contact centers need reliable, scalable dialing systems that can handle high call volumes while maintaining compliance with regulations like TCPA. Off-the-shelf solutions are expensive and often lack the customization needed for specific business workflows.
// what we built
Solution
We built a comprehensive contact center platform from scratch, featuring predictive dialing algorithms, real-time agent dashboards, and deep CRM integration. The system handles high call volumes with built-in compliance features including call recording, consent management, and do-not-call list integration.
// shipped
Key features
- Predictive and progressive dialing modes
- Real-time agent dashboards and monitoring
- Call recording with compliance storage
- CRM integration for contact management
- Do-not-call list management
- Campaign management and scheduling
- Detailed analytics and reporting
// stack.json
Tech stack
The exact tools shipping this product in production.
- JavaScript
- TypeScript
- Node.js
- WebRTC
- VoIP/SIP
- React
- Docker
- PostgreSQL
// system.diagram()
Architecture
High-throughput contact center with WebRTC voice and predictive dialing algorithms
- frontend
- backend
- service
- database
- external
// receipts
Results
- Production-grade JavaScript/TypeScript codebase
- Production-ready contact center solution
- Real-time agent performance dashboards
- Compliance-focused call management
- Scalable architecture for high call volumes
// faq
Frequently asked questions
Why build a contact center from scratch instead of using an off-the-shelf dialer?
Off-the-shelf solutions are expensive and lack the customization needed for specific business workflows. Building our own let us tune the predictive dialing algorithm, integrate deeply with the client's CRM, and bake in TCPA compliance features like DNC integration from day one.
What stack powers NexusDialer?
Node.js and TypeScript for the backend, React for agent dashboards and the admin console, WebRTC for browser-based voice, VoIP/SIP trunks for carrier connectivity, PostgreSQL for call records, and Docker for deployment.
How does NexusDialer handle TCPA and consent?
The platform integrates do-not-call list management, captures and stores call recordings with compliance retention, and maintains consent records tied to each contact — giving ops teams a defensible audit trail.
What dialing modes are supported?
Both predictive and progressive dialing modes are available, letting ops teams balance agent utilization against abandon-rate constraints on a per-campaign basis.
Can agents monitor performance in real time?
Yes — the agent dashboard and admin console show live call metrics, campaign progress, and per-agent performance, powered by a real-time streaming layer over WebRTC and WebSocket connections.
// next()
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